Refund and Returns Policy for EchoElite

Effective Date: October 29, 2024

Thank you for choosing EchoElite for your fashion needs. We are committed to providing our customers with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to ensure that you can easily return or exchange items. Please read the following information carefully.

1. Return Eligibility

At EchoElite, we want you to be completely satisfied with your purchase. You may return most items within 30 days of receiving your order for a full refund or exchange, provided that:

  • The item is in its original condition, unused, and with all original tags, packaging, and accessories.
  • The return request is initiated within the specified timeframe of 30 days from the date of delivery.
  • Proof of purchase, such as a receipt or order confirmation email, is provided.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Gift Cards: For security reasons, gift cards cannot be returned or exchanged.
  • Personalized or Custom-Made Items: Items that have been customized for you are non-returnable.
  • Final Sale Items: Any items marked as final sale at the time of purchase are not eligible for return or exchange.
  • Intimate or Hygiene Products: For health and safety reasons, these items cannot be returned if opened or used.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@highendfashionn.com or call (206) 555-0123 to request a return authorization. Please provide your order number and the reason for the return.

  2. Receive Return Authorization: We will review your request and provide you with a return authorization along with detailed instructions for returning the item.

  3. Package Your Item: Carefully package the item in its original packaging. Include a copy of your order confirmation and the return authorization to ensure prompt processing.

  4. Shipping: Send the package to the following address:

    EchoElite
    1234 Soundview Lane
    Seattle, Washington 98101

  5. Track Your Return: We recommend using a traceable shipping service or purchasing shipping insurance to ensure that your returned item is received safely.

4. Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return criteria. We will notify you via email regarding the status of your return.

  • Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method. The time it takes for the credit to appear on your statement may vary based on your card issuer’s policies.

  • Rejection: If your return is rejected, we will provide an explanation and return the item to you.

5. Exchange Policy

If you wish to exchange an item for a different size or color, please initiate a return for the original item as described above. Once the return is processed, you can place a new order for the desired item. Please note that the new order will be subject to our standard shipping policies.

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part (e.g., incorrect item sent).

  • Original Shipping Charges: Any original shipping costs paid at the time of purchase are non-refundable.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@highendfashionn.com or (206) 555-0123. We will work with you to resolve the issue promptly, which may include a full refund, replacement, or repair at no additional cost.

8. Contact Us

We are here to help! If you have any questions about our Refund and Returns Policy or need further assistance, please reach out to us:

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with EchoElite!